At FoodCultureBox, we strive to provide our customers with the highest quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have [14/30] days from the date you received your order to request a return.
- Non-Returnable Items: Certain items are not eligible for return, including perishable goods (such as spices and condiments), gift cards, and any items marked as final sale.
2. Return Process
- Initiating a Return: To start a return, please contact our customer service team at support@foodculturebox.com orwith your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back.
- Shipping: You will be responsible for paying the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). Shipping costs are non-refundable.
- Condition: Returned items must be securely packaged to prevent damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged in transit.
3. Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within [7-10] business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if an item is returned damaged or incomplete).
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address].
- Process: To exchange a product, follow the same process as for returns. Once your return is received and inspected, we will ship the replacement item to you.
5. Cancellations
- Order Cancellation: Orders can be canceled within [24 hours] of purchase for a full refund. After this period, we may not be able to cancel your order if it has already been processed.
- Contact: To cancel an order, please contact us at support@foodculturebox.com or + 49 1556 1285 775 as soon as possible.
6. Contact Us
If you have any questions about our Return Policy, please contact us:
FoodCultureBox
Kiefernhain 19, 29227 Celle